Return & Refund Policy

At VORZORA, every product is made to order through our trusted print-on-demand fulfillment partner. Because each item is custom-made specifically for you, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, color preference, or change of mind.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a product that is:

Damaged

Defective

Misprinted

Incorrect

Please contact us within 14 days of receiving your order.

To help us resolve your request quickly, include:

Your order number

Clear photos showing the issue

A brief description of the problem

If your claim is approved, we will arrange a replacement or issue a refund at no additional cost.

Wrong Address

Customers are responsible for providing the correct shipping address.

If an incorrect or incomplete address is provided and the order is returned, additional shipping charges may apply for reshipment.

Returns

Returns are accepted only for damaged, defective, or incorrect products.

If the return is due to a damaged, defective, or incorrect item, we will review your claim and, if approved, provide an appropriate resolution, such as a replacement or refund, at no additional cost to you.

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You must also provide your order number or other proof of purchase.

If your return request is approved, we will provide instructions on how and where to return the item, if a return is required. Items sent back without first contacting us and receiving return instructions will not be accepted.

Non-Returnable Items

The following items cannot be returned or exchanged:

Custom print-on-demand products

Items ordered in the wrong size

Change of mind purchases

Sale items

Gift cards

Order Cancellation

Orders may be canceled within 15 minutes of purchase, provided production has not yet begun. Once production has started, orders cannot be canceled.

Refunds

If your refund request is approved, we will notify you by email. Your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after approval. If you have not received your refund after this time, please contact us at support@vorzora.com.

EU Warranty

Products sold to customers in the European Union include a 2-year warranty in accordance with applicable EU consumer protection laws. If you believe your product has a manufacturing defect covered under this warranty, please contact us at support@vorzora.com with your order number and clear photos of the issue. We'll review your request and, if your claim is eligible, assist you with the appropriate resolution.

Contact Us

For any questions regarding returns or refunds, or warranty claims, please contact us through our Contact Us page or email us at:

support@vorzora.com